Frequently Asked Questions
How do i get a jar candle refill?
Jar candle refills are an exciting option allowing you to recycle you existing jars, only if they are in good condition. Please contact our team directly at firstname.lastname@example.org to arrange the service.
My candle is tunneling, why is this happening?
Tunneling will occur when you have not left the flame of your candle burning long enough to create a melt pool that reaches the edge of the jar (this can take 3-4 hours). If this occurs do not trim your wick but leave it longer to create a larger flame on your next burn to allow the wax pool to reach the edge of the jar. Alternatively, molten wax is soft so when warm you can use a blunt object to push the wax edge in to the pool to melt it (also try a hair-dryer or tip the jar on it’s side towards the side of jar with the excess wax that requires melting. Keep moving the jar around to soften this wax and then push down in to the melt pool.) After the next burn be sure to trim your wick to 8 to 10mm.
Can i order a fragrance, candle or diffuser not listed on your site?
We try and fulfil all our loyal customers personal fragrance preference, simply email us at email@example.com to discuss any options not listed
We offer a white label option, which means we can work with your business to produce a range or products with your own logo on the products. Contact us for more details.